Service Assured® Water Service Repair Coverage

Automatic Enrollment & Costs

 

As of January 1, 2022, all eligible residential water customers who are not currently enrolled are automatically enrolled in Service Assured® Water.

  • A fee of $1.99 will appear as a separate line item on your monthly RPU bill.
  • If you also enroll in Service Assured® Electric Repair Coverage, the total cost for both is $3.00.
  • No deductible applies to this coverage.

Learn more:

 

Opting Out of Coverage

If you do not want to participate in Service Assured® Water or Electric, you may opt out. However, without coverage, you will be responsible for all repair costs, which can be significant:

  • Angle Stops repairs: Hundreds of dollars
  • Service Line repairs/replacement: $5,000 to $10,000 or more

If you opt out, you cannot re-enroll for 12 months from your opt-out date. Re-enrollment requires a pre-approval inspection by RPU. If pre-existing conditions (e.g., leaks, improper installation) are found, you must repair them at your own cost before becoming eligible.

To opt out, submit the required form:

Return the completed form via:

  • Mail or drop-off at the RPU Service Center: 4000 East River Road NE, Rochester, MN, 55906
  • Email: customercare@rpu.org
  • Call RPU Customer Care at 507-280-1500 to request a mailed form

Eligibility

Service Assured® is available to RPU customers living in:

  • Single-family homes
  • Single-owner duplexes
  • Some townhome associations
  • Individual twin homes and triplexes (where each unit has its own water service line or underground electric service installed after January 1, 1981)

Exclusions

The program does not cover:

  • Mobile homes, apartments, or condominiums
  • Atypical service configurations
  • Individual townhomes (due to common property ownership by associations)
  • Pre-existing conditions (must be repaired before eligibility)

To determine if you qualify, call RPU Customer Care at 507-280-1500.

Townhome Associations

If your townhome association is interested in Service Assured® coverage, contact RPU Customer Care to check eligibility.

Stay Protected with Service Assured®

Unexpected repairs can be expensive. Protect yourself from financial burden with Service Assured®. Whether it’s water or electric service, we’ve got you covered!

For questions or to enroll, call RPU Customer Care at 507-280-1500.