To make changes to your electric and water service, please call RPU Customer Care or stop into the RPU Service Center during business hours. Changes to services will take at least one business day.

New Customers – Start Service

Not an RPU customer and need to establish a new account? Please call RPU Customer Care at 507.280.1500 or 800.778.3421 or stop into the RPU Service Center located at 4000 East River Road NE.

Please allow at least one business day to complete your request.

Items you will need to start your utility service:

  • The address you need services started 
  • The date you are moving in (we require a 1-business day notice) 
  • A valid form of identification:
    • Social Security Number (SSN) 
    • If you do not have a SSN, please come into our office at 4000 East River Rd NE, with a passport or another valid government issued ID
    • If you are a commercial customer, you will need your federal tax ID number
  • If you are renting, a copy of your lease may be requested
  • A deposit may be required based on your credit history and is due on the date of service connection. 

Existing Customers – Move Service

Already an RPU customer? If you are moving from one residence in our service area to another, please call RPU Customer Care at 507.280.1500 or 800.778.3421 or stop into the RPU Service Center located at 4000 East River Road NE.

In some cases, a Security Deposit may be required. Existing or previous customers may be required to provide a Security Deposit as a condition of obtaining new service if they have an unacceptable credit history.

If we cannot verify your identity during the phone application process, we may require that you stop into the RPU Service Center with proper identification.

Please allow at least one business day to complete your request.

Stop Service

Need to stop service? To stop service at an existing residence, please call RPU Customer Care at 507.280.1500 or 800.778.3421 or stop into the RPU Service Center located at 4000 East River Road NE.

Please be prepared to provide a forwarding address to ensure that your final bill reaches your new location.

If we cannot verify your identity during the phone disconnection process, we may require that you stop into the RPU Service Center with proper identification.

Please allow at least one business day to complete your request.

RPU Deposit Policy

Existing or previous customers may be required to assure payment of their account by submitting a deposit if they have an unacceptable credit history. An unacceptable credit history is defined as more than two delinquent notices or returned checks, and any service disconnects within the last 12 months on residential accounts and 24 months on commercial accounts.

The deposit amount will be equal to the two highest consecutive month's bills for the past 12 months, at the new or existing service address, rounded to the nearest dollar. If the service has been vacant, usage from the previous years may be used to calculate the deposit amount or an estimate will be made. Contact RPU Customer Care for a full copy of RPU's Deposit Policy.