Home | Rochester Public Utilities

New Customer Portal NOW LIVE!

Designed with convenience and flexibility in mind, the portal
gives customers more ways to access information and tools.

Learn More

Stay Warm and Stay Informed

Read up on winter preparedness, saving with RPU’s TIme-of-Use Rate,
a step-by-step guide to our new customer portal, and much more!

Read Plugged In online

Attend one of our FREE Energy Efficiency Workshops

You’ll qualify for a $75 home energy audit which includes the
installation of free energy-saving materials!

Learn how to register

FREE SOLAR CLASS

Learn if solar energy is right for your home or business.
Attend our FREE class on Saturday, February 21.

Learn how to register

COLD WEATHER PROTECTION APPLICATION

The Cold Weather Rule (CWR) window is October 1- April 30. If you are an eligible customer
in need of support from the CWR, please fill out the application and return it to RPU Customer Care.

APPLICATION

Advanced Metering at RPU

In early 2026, we’ll begin installing new electric and water
meters as part of our new Advanced Metering project.

Learn more

Account Login

Billing and Payment Options

Apply for New Service

Outages

Conserve and Save™ Rebates

Our new customer portal is now available!

If you previously had an online account with RPU, please check your email for a message with instructions to reset your password and access your account.

If you didn’t receive the email, click here to reset your password and log into the new portal.

If you are new to online access, click here to register and create your RPU Connect account.

If you’ve already reset your password, visit https://my.rpu.org/ to log in. You can bookmark this page for future access.

Power Outage Map

View current electric outages in our service area, search your address, and see how many customers are affected.

Community Resources

Find local programs and assistance options to help with utility bills and other community support services.

Contact Us

Get the right phone numbers fast to report electric or water outages, emergencies, and sewer backups.

Emergency Information

Electric Outage:
507-280-9191

Water Outage:
8am - 5pm: 507-280-1500

Water Outage:
5 pm - 8 am: 507-280-9191

Sewer Backup or Overflow:
507-328-2640

Pay by Phone:
844-234-2643

Stay Warm and
Stay Informed

Read up on preparedness, saving with RPU's Time-of-Use Rate, a step-by-step guide to our new customer portal, and much more!

Read Plugged In online

RPU News

Contact Us

Business Hours

RPU Service Center Lobby Hours:
Monday-Friday 8am-4:30pm

RPU Customer Care by phone: 507-280-1500
Monday-Friday, 8am-5pm

Email us

Report an Outage

Electric Outage: 507-280-9191

Water Outage: 8am - 5pm: 507-280-1500

Water Outage: 5pm - 8am: 507-280-9191

About RPU

Rochester Public Utilities (RPU) is a municipally-owned electric and water utility located in Rochester, MN. RPU serves more than 61,000 electric customers and 42,000 water customers. RPU operates under the direction of a five member, mayor-appointed Utility Board and under the Rochester City Council.