Business Hours: Monday-Friday, 8am - 5pm

Rochester Public Utility - We pledge, we deliver
  • Pay Bill
  • Outages
  • New Customers
    • Getting Started
    • Welcome to RPU
  • My Account
    • Log In
    • RPU Connect FAQs
    • How To Read Your Bill
    • Billing Fees, Deposits, and Payment Options
    • Report Outage
    • Start / Stop / Transfer Service
    • Rates & Fees
    • Residential Time-of-Use Rate Program
  • Rebates & Programs
    • Residential
      • Conserve & Save™ Rebates
      • Income Based Programs
      • Carbon Offset Program
      • Neighbors Chipping In
      • Neighborhood Energy Challenge - Energy Audits
      • Service Assured® Underground Utility Repair Coverage Program
      • Smart Thermostat Program
    • Multifamily
      • Multifamily Energy Savings Program
    • Commercial
      • Conserve & Save™ Rebates
      • Demand vs. Energy
      • Get Your Energy Usage
      • RPU's Retro-Commisioning (RCx) Program
    • State and Federal Rebate Programs, Grants, and Tax Incentives
      • State and Federal Incentives
  • Outages & Safety
    • Report a Problem
    • Report a Street Light Outage
    • Gopher State One
    • Electric Line Safety
  • Construction Center
    • Safety
  • Education & Environment
    • Annual Arbor Day Celebration
    • Backflow Prevention Program
    • Community Resources
    • Conservation
    • Distributed Energy Resources - Solar
    • Education Opportunities
    • Electric Vehicles (EV)
    • Frost Level Map
    • Lake Zumbro Water Level
    • RPU Events Calendar
    • Smart Grid
    • Tree Program
    • Water Quality
    • MISO
  • About RPU
    • Mission / Values
    • Contact Us
    • Careers
    • History
    • Executive Team
    • Board Meetings & Minutes
    • Calendar
    • Board Policies
    • Annual Reports & Approved Budgets
    • Plugged In
    • PURPA Standards
    • Media Gallery
    • Newsroom
  • Power Outage Map
  • Community Resources
  • Contact Us
  • Emergency Info
    • Electric Outage:
      507.280.9191
    • Water Outage:
      8am - 5pm: 507.280.1500
    • Water Outage:
      5 pm - 8 am: 507.280.9191
    • Sewer Backup or Overflow:
      507.328.2640
    • Pay by Phone:
      855.631.3643
  • Search
    • Report an Outage
    • Contact Us
    • Apply for a Job
    • Ask a Question
    • Find Rebate Forms
    • Learn more about
      Electric Vehicles
    • Pay My Bill
    • Report Street Light Outage
    • Research Renewable Energy
    • Start / Stop / Transfer Service

Thursday, January 2nd from 7pm-10pm, RPU’s online services, automated pay by phone, and automated outage reporting will be down for planned maintenance.

404

RPU Service Center

4000 East River Road NE
Rochester, MN, 55906

Business Hours

RPU Service Center Lobby Hours:
Monday-Friday 8am-4:30pm

RPU Customer Care by phone: 507-280-1500

Monday-Friday, 8am-5pm

Customer Care

Contact a customer care representative today at 507-280-1500 or email us.

More about being a RPU Customer

Report an Outage

Electric Outage: 507-280-9191

Water Outage: 8am - 5pm: 507-280-1500

Water Outage: 5pm - 8am: 507-280-9191

More about outages

Associations

  • American Public Power: Member of Powering Strong Communities
  • American Water Works Association
  • WaterSense

Recognitions

  • Energy Star
  • RP3
  • Tree Line
  • Smart Energy
  • New Customers
    • Getting Started
    • Welcome to RPU
  • My Account
    • Log In
    • RPU Connect FAQs
    • How To Read Your Bill
    • Billing Fees, Deposits, and Payment Options
    • Report Outage
    • Start / Stop / Transfer Service
    • Rates & Fees
    • Residential Time-of-Use Rate Program
  • Rebates & Programs
    • Residential
      • Conserve & Save™ Rebates
      • Income Based Programs
      • Carbon Offset Program
      • Neighbors Chipping In
      • Neighborhood Energy Challenge - Energy Audits
      • Service Assured® Underground Utility Repair Coverage Program
      • Smart Thermostat Program
    • Multifamily
      • Multifamily Energy Savings Program
    • Commercial
      • Conserve & Save™ Rebates
      • Demand vs. Energy
      • Get Your Energy Usage
      • RPU's Retro-Commisioning (RCx) Program
    • State and Federal Rebate Programs, Grants, and Tax Incentives
      • State and Federal Incentives
  • Outages & Safety
    • Report a Problem
    • Report a Street Light Outage
    • Gopher State One
    • Electric Line Safety
  • Construction Center
    • Safety
  • Education & Environment
    • Annual Arbor Day Celebration
    • Backflow Prevention Program
    • Community Resources
    • Conservation
    • Distributed Energy Resources - Solar
    • Education Opportunities
    • Electric Vehicles (EV)
    • Frost Level Map
    • Lake Zumbro Water Level
    • RPU Events Calendar
    • Smart Grid
    • Tree Program
    • Water Quality
    • MISO
  • About RPU
    • Mission / Values
    • Contact Us
    • Careers
    • History
    • Executive Team
    • Board Meetings & Minutes
    • Calendar
    • Board Policies
    • Annual Reports & Approved Budgets
    • Plugged In
    • PURPA Standards
    • Media Gallery
    • Newsroom

©2025 Rochester Public Utilities. All Rights Reserved. | Privacy Policy | Terms & Conditions

  • New Customers
    • Getting Started
    • Welcome to RPU
  • My Account
    • Log In
    • RPU Connect FAQs
    • How To Read Your Bill
    • Billing Fees, Deposits, and Payment Options
    • Report Outage
    • Start / Stop / Transfer Service
    • Rates & Fees
    • Residential Time-of-Use Rate Program
  • Rebates & Programs
    • Residential
      • Conserve & Save™ Rebates
      • Income Based Programs
      • Carbon Offset Program
      • Neighbors Chipping In
      • Neighborhood Energy Challenge - Energy Audits
      • Service Assured® Underground Utility Repair Coverage Program
      • Smart Thermostat Program
    • Multifamily
      • Multifamily Energy Savings Program
    • Commercial
      • Conserve & Save™ Rebates
      • Demand vs. Energy
      • Get Your Energy Usage
      • RPU's Retro-Commisioning (RCx) Program
    • State and Federal Rebate Programs, Grants, and Tax Incentives
      • State and Federal Incentives
  • Outages & Safety
    • Report a Problem
    • Report a Street Light Outage
    • Gopher State One
    • Electric Line Safety
  • Construction Center
    • Safety
  • Education & Environment
    • Annual Arbor Day Celebration
    • Backflow Prevention Program
    • Community Resources
    • Conservation
    • Distributed Energy Resources - Solar
    • Education Opportunities
    • Electric Vehicles (EV)
    • Frost Level Map
    • Lake Zumbro Water Level
    • RPU Events Calendar
    • Smart Grid
    • Tree Program
    • Water Quality
    • MISO
  • About RPU
    • Mission / Values
    • Contact Us
    • Careers
    • History
    • Executive Team
    • Board Meetings & Minutes
    • Calendar
    • Board Policies
    • Annual Reports & Approved Budgets
    • Plugged In
    • PURPA Standards
    • Media Gallery
    • Newsroom
  • Power Outage Map
  • Community Resources
  • Contact Us